Frequently Asked Questions

Here are some of our most popular questions and troubleshooting topics that our customers encounter. If you cannot find the answer to your specific inquiry, please do not hesitate to reach out to our dedicated technical department at


  • Are Elecro heaters suitable for saltwater pools?
  • Can I buy directly from you?
  • Can I plug the heater in?
  • Do I need a solar cover?
  • Does insulation make a difference?
  • How much will it cost to heat my pool?
  • How long will it take to get my pool to temperature?
  • How long will the heating elements last?
  • What happens if I break my heater?


  • How to connect non-standard pipework to the heater?
  • How to connect rigid or flexible pipework to the heater?
  • My pool's flexible pipe is slightly larger than the fittings supplied
  • What do the lights mean?
  • What size cable do I need?


  • How do I clean the heating element(s)?
  • How do I test if my heater is working?


  • My heater is staying on standby (Amber Light)
  • My RCD keeps tripping
  • No lights are illuminating on my heater
  • The flow tube does not feel warm